Awaab's Law investigation process: how to get it right in 10 working days

Step-by-step guidance for conducting effective Awaab’s Law investigations within the required timeframe.

Awaab’s Law investigation process: how to get it right in 10 working days

When a social landlord has reasonable grounds to believe there may be a significant hazard covered by Awaab’s Law, the investigation must be completed within 10 working days. Within that timeframe, landlords need to understand the nature and extent of the hazard, assess the risk it presents to the people living in the home and determine what action is needed to make the property safe and prevent the problem from recurring. That requires more than a quick visual inspection and a generic response.

An effective investigation needs to establish what is happening, why it is happening and how the risk affects the individual resident or household. Following the investigation, landlords must provide the resident with a written summary of their findings within the required timeframe. This guide takes you through the investigation process step by step, from the initial report and pre-visit preparation through to technical assessment, risk evaluation, reporting and remedial action.

Why some housing providers may struggle with this

Right now, when someone reports damp or mould, the typical response is to send a repairs inspector who takes some photos, makes notes, and possibly arranges some remedial work. Awaab’s Law places greater demands on the investigation process than simply identifying a repair and arranging remedial work.

Landlords need to establish whether a significant hazard exists, understand the nature and extent of the problem, consider the individual circumstances of the resident and identify the action needed to make the home safe. Doing all of this within 10 working days requires the right people, information and processes to be available from the moment a potential hazard is reported.

For housing providers managing large numbers of properties and reports, pressures around investigator availability, resident access, specialist expertise and internal processes can quickly reduce the time available to complete a thorough investigation.

The 10-day challenge: why time management is crucial

Ten working days can sound like a generous timeframe until you consider everything that may need to happen within it. A thorough investigation can involve reviewing existing property information, arranging access, speaking to the resident, carrying out a technical assessment, analysing the findings, assessing the level of risk and determining what action is required.

The legislation does not prescribe how landlords should divide the 10-working-day investigation period. However, planning the process around clear internal milestones can help reduce the risk of delays.

What 10 working days actually looks like

The exact process will depend on the nature and complexity of the hazard, but an investigation might be organised as follows:

Days 1-2: Initial response and appointment booking

Review the initial report and assess whether urgent action may be required
Review relevant property and repairs history
Identify an appropriately competent investigator
Contact the resident and arrange access
Consider any individual circumstances or communication requirements
Prepare the investigation brief and identify any equipment or specialist expertise required

Potential delays: Investigator availability, resident availability, access issues

Days 3-5: Investigation visit and data collection

Carry out the investigation
Speak to the resident about the problem and its impact
Assess the building fabric and relevant environmental conditions
Take appropriate measurements, photographs and other evidence
Identify any immediate risks requiring action
Determine whether further specialist investigation is required

Potential delays: access problems, complex cases requiring further investigation, specialist availability and testing timescales.

Days 6-8: Analysis and risk assessment

Analyse the evidence gathered during the investigation
Determine the nature and extent of the hazard
Assess the risk in the context of the resident’s individual circumstances
Identify likely root causes
Determine what safety and remedial action is required
Identify whether further investigation or specialist input is needed

Potential delays: complex technical analysis, incomplete evidence and the need for additional specialist input.

Days 9-10: Report writing and delivery

Finalise the investigation findings
Confirm whether a significant or emergency hazard has been identified
Determine the action required to make the property safe
Identify any further work required to prevent the hazard from recurring
Record the evidence and rationale supporting the findings
Begin coordinating the next stages of the response

Potential delays: Report writing and review time, internal approval processes

Once the investigation has concluded, the landlord must provide the resident with a written summary of its findings within the applicable timeframe

The pressure points that cause delays

The 10-day requirement becomes extremely tight when things don’t go according to plan. Here are the common issues that cause investigations to overrun:

Investigator availability

Qualified investigators who can conduct HHSRS assessments are in limited supply. If your usual investigator is unavailable, finding an alternative can take several days.

Resident access challenges

Residents might not be available when you want to visit, especially if they work during the day or have young children with complex routines. Multiple rearranged appointments can quickly eat into your 10-day window.

Complex investigations requiring follow-up

Not every hazard can be fully diagnosed during an initial investigation.

A standard investigation should determine whether a significant or emergency hazard exists and, where possible, identify the work required to make the property safe and prevent the hazard from recurring.

Where the extent or underlying cause cannot be determined, a further investigation may be required. This could include bringing in additional specialist expertise or undertaking a more detailed assessment.

Importantly, the need for further investigation does not remove the requirement to carry out any safety work already identified within the applicable timeframe.

Laboratory testing delays

If you need to identify mould species or test for contaminants, laboratory results can take several days. This time counts against your 10-day limit.

Internal approval processes

If your investigation findings need internal review or sign-off before the report can be issued, this needs to happen within the 10-day timeframe, not as an addition to it.

What constitutes a proper investigation under Awaab’s Law

A proper Awaab’s Law investigation goes far beyond taking photos and noting obvious problems. It requires technical expertise, proper equipment, and understanding of how to assess risks considering the specific people who live in the property. An Awaab’s Law investigation needs to provide enough information for the landlord to determine whether the home is affected by a significant or emergency hazard and, where possible, identify the work required to make the property safe and prevent the hazard from recurring.

The investigation must be carried out by someone the landlord reasonably considers competent to make that assessment.

The investigation needs to consider the resident as well as the property

Assessing the physical condition of the property is only part of the investigation.

Landlords must take into account relevant information about the impact of the hazard on the health or safety of the people living in the home. This means the seriousness of a potential hazard cannot always be assessed from the condition of the property alone.

What the investigation should establish

Depending on the circumstances, an effective investigation should seek to establish:

What the law requires from your investigation

Hazard identification and assessment

Identify the type and extent of any hazards present
Determine whether hazards meet the definition under HHSRS
Assess severity and urgency of any problems found
Understand the root causes, not just visible symptoms

Risk assessment considering resident circumstances

Consider who lives in the property and their vulnerability
Assess how hazards specifically affect these individuals
Take into account age, health conditions, and lifestyle factors
Consider cumulative effects and long-term exposure risks

Clear findings and recommendations

Produce clear, evidence-based conclusions
Specify what remedial action is needed and why
Provide realistic timescales for any necessary works
Explain findings in language residents can understand

Remote or in-person investigation?

An Awaab’s Law investigation does not always have to begin with a physical inspection.

Where sufficient evidence is available; for example, through photographs or video, it may be possible to carry out an investigation remotely. The landlord should decide the appropriate approach based on the circumstances of the case.

However, if a resident explicitly requests an in-person investigation following a remote investigation, the landlord must arrange one in accordance with the requirements for a renewed investigation.

Where the available evidence isn’t sufficient to determine the extent or underlying cause of the hazard, further investigation may also be required.

Step-by-step investigation methodology

Awaab’s Law doesn’t prescribe a single investigation methodology. The approach will depend on the nature of the potential hazard, the information already available and the circumstances of the resident.

The following steps provide a practical framework for carrying out a thorough investigation where an in-person or more detailed assessment is required.

Step 1: Pre-visit preparation and risk assessment

Effective investigations start before you arrive at the property. Proper preparation improves efficiency and ensures you gather the right information.

Pre-visit preparation should include:

Review initial report: Understand what has been reported, when it was reported and whether there are indications that urgent action may be required.
Check property records: Review previous reports, repairs history, recurring problems and any known issues with the property or building.
Identify residents: Review relevant information already available about who lives in the property and any individual circumstances that could affect the level of risk or the way the investigation should be carried out.
Review previous contact: Check whether the resident has reported the same or related problem before and what action was previously taken.
Plan investigation approach: Consider what needs to be examined and whether particular equipment or specialist expertise may be required.
Consider safety requirements: Identify any reasonable adjustments, accessibility requirements, communication preferences or other arrangements that may help the investigation run effectively.

Why preparation matters

Well-prepared investigations are more efficient, more thorough, and less likely to require follow-up visits. When you only have 10 working days, every hour counts.

Step 2: Resident interview and symptom assessment

Residents are the best source of information about how problems affect their daily lives and health. This information is crucial for proper risk assessment. The conversation should help build a fuller picture of both the property condition and the potential risk to the household.

Key areas to explore with residents:

Problem history: When did they first notice problems? How have they changed over time?
Where and when it occurs: Which rooms or areas are affected? Is the problem constant, seasonal or intermittent?
Health impacts: Are residents experiencing any symptoms they associate with housing problems?
Daily routines: How do residents use the property? What activities create moisture?
Previous attempts to resolve: What has been tried before and what were the results?
Current concerns: What are residents most worried about right now? Is there information the resident wants to share that could affect the assessment of risk?

Conducting sensitive interviews

Many residents can feel embarrassed about damp and mould problems or worry they’ll be blamed for causing them. Creating a supportive environment where people feel comfortable sharing information is essential for effective investigation. Residents reporting damp, mould or other hazards may already have experienced repeated visits or unsuccessful repairs.

Investigators should listen carefully to what residents are reporting and avoid making assumptions about the cause of a problem before the evidence has been assessed. Ask open questions, explain why information is being gathered and make sure residents understand what will happen next. Information about residents should only be collected and recorded where it is relevant to the investigation and handled appropriately.

Interview best practices:

Explain your role and why you’re gathering information
Reassure residents that you’re there to help, not to judge
Be patient with residents who might be distressed or frustrated
Ask open questions that allow residents to describe problems in their own words
Take residents’ concerns seriously, even if they seem minor to you

Step 3: Technical building assessment

This is where technical expertise becomes essential. You need to understand not just what problems exist, but why they’re happening and how to fix them properly. The exact assessment will depend on the hazard being investigated.

For damp and mould cases, this could include:

Building fabric investigation

external walls, roofs, windows and other potential sources of water ingress
internal conditions and visible signs of damp, mould or damage
insulation and potential thermal bridging
damp-proofing where relevant
heating and ventilation systems
previous repairs or alterations that may be contributing to the problem

Environmental monitoring

Where relevant, investigators may also consider:

temperature and relative humidity
ventilation and air movement
moisture levels within building materials
cold surfaces and condensation risk
other environmental conditions relevant to the suspected cause

Hazard identification and mapping

where the problem is occurring
the extent of visible damp, mould or other deterioration
areas where residents may be particularly exposed
evidence that could indicate the problem is worsening or recurring
any conditions that may require immediate action

Essential equipment for technical assessment may include

Moisture meters: For measuring dampness in different building materials
Thermal imaging camera: To identify cold spots, thermal bridging, and hidden moisture
Environmental monitoring equipment: Temperature, humidity, and air flow measurement
Photography equipment: High-quality images for documentation and evidence
Sampling equipment: For collecting mould or contamination samples where necessary

Step 4: Risk assessment and hazard categorisation

This is where investigation becomes risk assessment. You need to understand not just what problems exist, but how dangerous they are for the specific people living in this property.

Comprehensive risk assessment approach:

Hazard severity assessment

How dangerous is the problem in objective terms?

Type and extent of contamination or damage
Potential health effects from exposure
Likelihood of problem worsening
Structural or safety implications and whether there is an immediate threat to health or safety

Exposure assessment

How much contact do residents have with the hazard?

Which areas of the property are affected
How much time residents spend in affected areas
Whether sleeping areas are impacted
Seasonal variations in exposure levels

Vulnerability assessment

How susceptible are the residents to harm from this hazard? The purpose isn’t to make a medical diagnosis. It is to understand whether the circumstances of the person or household mean the hazard presents a greater risk to them.

Age-related vulnerability (children, elderly)
Health conditions that increase susceptibility
Pregnancy or other temporary vulnerability factors
Social factors that might affect response to health impacts

Overall risk characterisation

Combining hazard severity, exposure, and vulnerability to determine overall risk level and appropriate response urgency. Bring the available evidence together to determine:

whether a significant or emergency hazard exists
whether immediate safety action is required
what work is required to make the home safe
whether further investigation or specialist input is needed
what further work may be required to prevent the hazard from recurring

The reasoning behind the assessment should be clearly documented.

Step 5: Root cause analysis and solution identification

Identifying problems is only half the job. You need to understand why problems are occurring and specify solutions that will actually work long-term.

Systematic approach to root cause analysis:

Building-related causes

Structural defects allowing water ingress
Inadequate or failed damp-proofing
Insufficient insulation or thermal bridging
ineffective or faulty ventilation
Heating system problems
plumbing leaks or other sources of moisture

Environmental and usage factors

High moisture production from daily activities
Lifestyle factors affecting ventilation and heating
Overcrowding or intensive property use
External environmental conditions
Seasonal variations in problem severity

How the home is occupied may also be relevant to understanding moisture generation and ventilation, but this should be considered alongside the condition and performance of the property rather than used as an assumption about the cause.

Maintenance and management issues

Deferred maintenance allowing problems to develop
Previous inappropriate repairs or treatments
Lack of preventative maintenance programmes
Inadequate tenant education or support
Previous interventions that treated the symptoms rather than the cause

Specifying effective solutions

Solutions need to address root causes, not just symptoms, and be realistic for the specific property and residents.

Effective solutions should be:

Targeted: Address the specific causes identified in your investigation
Proportionate: Match the scale of intervention to the severity of the problem
Sustainable: Provide long-term resolution rather than temporary fixes
Practical: Feasible to implement considering property constraints and resident needs and the evidence gathered.
Cost-effective: Provide value for money while ensuring adequate problem resolution

In some cases, immediate safety work and longer-term preventative work will be different. The investigation should make that distinction clear so the appropriate Awaab’s Law timescales can be applied to each.

Documentation and reporting: creating legally compliant records

The written summary you provide to residents after investigation isn’t just information sharing – it’s a legal document that needs to meet specific standards and could be used in Housing Ombudsman complaints or court proceedings. Landlords need to be able to clearly record what was investigated, what was found, how the level of risk was assessed and what action will be taken.

Following an investigation, the resident must also be provided with a written summary of the findings within the required timeframe.

Legal requirements for investigation documentation

Content requirements for written summaries

The law requires written summaries to be provided within 3 working days of completing the investigation. These summaries must contain specific information presented in an accessible way.

Depending on the nature of the case, these could include:

notes and observations from inspections or investigations
photographs and other visual evidence
measurements and monitoring data
relevant property and repairs history
records of conversations and communication with the resident
the information considered when assessing the level of risk
details of any specialist advice or further investigation
the rationale behind key decisions
works ordered and their required timescales
records of completed safety and remedial work

Clear records can help teams coordinate the response, demonstrate why decisions were made and provide an audit trail if the case is subsequently reviewed or challenged.

Essential content elements:

Clear statement of findings: What hazards were found (or confirmed absent)
Risk assessment results: How serious any problems are for this specific household
Causal explanation: Why problems are occurring (in understandable language)
Remedial action plan: Specific steps to address any hazards identified
Realistic timescales: When residents can expect problems to be resolved
Safety advice: How residents can protect themselves while awaiting repairs

Where no significant or emergency hazard is identified, the summary should clearly explain the outcome of the investigation.

The information should be provided in a way the resident can understand, taking account of any relevant communication or accessibility requirements.

Quality standards for investigation reports

The written summary required under Awaab’s Law doesn’t need to become an unnecessarily complex technical report. Its primary purpose is to clearly explain the outcome of the investigation and what happens next.

However, more detailed investigation records may be appropriate, particularly for complex or higher-risk cases.

Where a detailed investigation report is produced, good practice includes:

Technical accuracy

Reports must be technically sound and evidence-based:

Findings supported by proper measurement and assessment
Conclusions that follow logically from evidence gathered
Appropriate use of technical terminology with clear explanations
Photographic and measurement evidence properly referenced
Any limitations or uncertainties identified during the investigation

Accessibility and clarity

Residents must be able to understand what you’ve found and what you’re going to do:

Clear, jargon-free language appropriate for the audience
Structured presentation with logical flow of information
Translation or interpretation support where needed
Visual aids or diagrams where genuinely helpful for understanding
Providing information in alternative formats where required

Completeness and thoroughness

Reports should answer all relevant questions about the hazards and response:

All areas of concern addressed in the investigation
The evidence gathered
Hazards identified
Clear explanation of investigation methodology
Honest assessment of any limitations or uncertainties
Relevent resident circumstances considered
Risk assessment
Action required to make the property safe
Further work required to address the underlying cause
Responsibilities and anticipated timescales

Effective report structure and presentation

Well-structured reports are easier for residents to understand and more likely to withstand scrutiny if complaints arise. There is no single prescribed format that every investigation report must follow. Housing providers may want to develop a consistent template that captures the information their teams need while allowing the level of detail to reflect the complexity of the case.

Recommended report structure

1. Executive summary

Brief overview of key findings and actions in plain English:

What was investigated?
What problems were found (or confirmed absent)
How serious they are for your household
What we’re going to do to fix them
When the work will happen

2. Investigation details

What was examined and how:

Record the evidence supporting the investigation outcome, which could include:

Areas of the property investigated
Relevant observations and evidence
Tests and measurements undertaken
Equipment used and standards applied
People consulted during the investigation
Any limitations encountered

3. Detailed findings

Comprehensive explanation of what was discovered:

Specific hazards identified and their locations
Severity assessment and health risk evaluation
Photographic evidence with clear descriptions
Technical measurements and their significance
Other technical evidence

4. Causal analysis

Why problems are occurring:

Root causes of any hazards identified
Contributing factors and environmental conditions
Explanation in language residents can understand
Connection between causes and proposed solutions

5. Risk assessment and implications

What hazards mean for this specific household:

Nature and severity of hazard
Individual risk assessment considering resident circumstances
Potential health impacts and their likelihood
Urgency of response based on vulnerability factors
Consequences of delayed action

6. Remedial action plan

Specific steps to address problems:

Detailed specification of required works
Realistic timescales for each element
Further remedial or preventative work
Explanation of how solutions address root causes
Quality standards and completion criteria

7. Interim safety advice

How residents can protect themselves while waiting for repairs:

Action being taken to make the property safe
Any temporary measures in place
What to do if conditions worsen
Who to contact with concerns

8. Next steps and contact information

What happens next and how residents can get support:

Clear explanation of next steps in the process
Contact details for progress updates
Complaints procedure if residents are unhappy
Housing Ombudsman contact details

Supporting documentation and evidence management

The written summary for residents is just one part of your documentation requirements. You also need comprehensive records for compliance and potential legal proceedings.

Investigation records

Site notes and observations: Detailed contemporary records of what was found
Photographic evidence: High-quality images with dates, locations, and descriptions
Measurement data: All technical readings with equipment details and calibration status
Environmental monitoring: Temperature, humidity, and air quality data where relevant
Sample records: Chain of custody and laboratory results for any samples taken

Resident interaction records

Interview notes: Comprehensive record of discussions with residents
Health and symptom information: Properly recorded with appropriate confidentiality
Access arrangements: Dates, times, and any access difficulties encountered
Communication records: All contact with residents throughout the process
Consent records: Permission for photography, sampling, or data collection

Technical analysis documentation

Risk assessment worksheets: Detailed scoring and rationale for risk classifications
Technical calculations: Any engineering or building physics calculations undertaken
Reference materials: Standards, guidelines, and technical references used
Expert consultation records: Details of any specialist advice obtained
Quality assurance checks: Internal review and verification processes

Technology solutions for investigation management and tracking

Managing multiple 10-day investigations with complex documentation requirements may almost feel impossible using manual systems. Modern technology solutions can streamline the process while ensuring compliance and improving quality.

Technology can help teams manage that complexity, but the focus should be on whether systems support an effective Awaab’s Law process rather than on any particular type of software.

Deadline and case management

Systems can help providers:

record when the organisation first became aware of a potential hazard
calculate and track relevant deadlines
monitor the progress of active investigations
flag cases where deadlines may be at risk
assign actions and responsibilities to the appropriate teams
escalate higher-risk or overdue cases

Having a clear record of Day 0 is particularly important because this determines when the relevant Awaab’s Law timescales begin.

How technology transforms investigation management

Automated deadline tracking and alerts

Digital systems can automatically track investigation timescales and send alerts before deadlines are missed:

Automatic calculation of 10-working-day deadlines from initial reports
Progress tracking against key milestones in the investigation process
Early warning alerts when investigations are falling behind schedule
Management dashboards showing all active investigations and their status
Automated escalation when deadlines are at risk

Integrated data collection and analysis

Mobile technology allows investigators to collect and analyse data more efficiently:

Tablet-based data collection forms with built-in validation
Integrated photography with automatic location and timestamp data
Direct upload of measurements from digital equipment
Real-time access to property history and previous investigation records
Automatic generation of draft reports from collected data

Enhanced documentation and reporting

Digital systems can improve both the quality and efficiency of investigation reporting:

Template-based report generation with automatic content population
Integration of photographs, measurements, and analysis in single documents
Version control and audit trails for all investigation documents
Digital delivery of reports to residents with read receipts
Automated translation services for multi-language households

Compliance monitoring and quality assurance

Technology can help ensure investigations meet legal standards consistently:

Built-in compliance checklists that must be completed before reports can be issued
Quality scoring systems based on investigation thoroughness
Peer review workflows for complex or high-risk cases
Automatic flagging of cases that might require specialist input
Performance analytics to identify training needs or system improvements

Essential technology tools for modern investigation

Case management systems

Comprehensive platforms for managing the entire investigation lifecycle from initial report to completion.

Essential features for investigation case management:

Automated workflow management: Guides investigators through required steps
Integrated calendar systems: Manages appointments and deadlines
Document management: Centralised storage with version control
Resident communication tools: Integrated email, SMS, and letter generation
Performance reporting: Analytics on response times and outcomes

Mobile data collection platforms

Tablet and smartphone applications that allow investigators to collect comprehensive data on-site.

Key capabilities for mobile investigation:

Offline functionality: Works in properties with poor mobile coverage
Integrated photography: Automatic geotagging and metadata capture
Digital forms: Customisable for different investigation types
Equipment integration: Direct connection to moisture meters and thermal cameras
Real-time sync: Immediate data backup to central systems

Specialist investigation equipment

Modern digital equipment that can integrate with case management systems for comprehensive data capture.

Connected investigation equipment:

Digital moisture meters: With Bluetooth connectivity for automatic data logging
Thermal imaging cameras: Digital cameras that can upload images directly to case files
Environmental monitoring systems: Continuous logging of temperature, humidity, and air quality
Air sampling equipment: Digital systems that integrate sample data with case records
Structural monitoring systems: For ongoing monitoring of building movement or moisture levels

Implementation considerations for investigation technology

Data protection and security

Investigation systems handle sensitive personal data including health information, requiring robust security measures.

Essential security considerations:

GDPR compliance: Proper handling of personal and health data
Data encryption: Both in transit and at rest
Access controls: Role-based permissions for different staff levels
Audit trails: Complete tracking of who accessed what information when
Data retention policies: Automatic deletion of data after required retention periods

Integration with existing systems

Investigation technology needs to work with your existing housing management and repairs systems.

Common integration requirements:

Property data integration: Access to property records and history
Tenant data synchronisation: Current resident information and contact details
Repairs system connectivity: Automatic generation of work orders from investigation findings
Financial system integration: Cost tracking and budget management
Reporting system compatibility: Data export for performance monitoring and compliance reporting

Staff training and change management

Technology is only effective if staff understand how to use it properly and see the benefits it brings.

Training and change management needs:

Technical skills training: How to use new equipment and software effectively
Process change training: Understanding how technology changes investigation workflows
Quality assurance training: Using technology to improve investigation thoroughness
Troubleshooting skills: Basic problem-solving for when technology doesn’t work perfectly
Ongoing support: Help desk services and regular refresher training

Accessing qualified investigators through PfH frameworks

Conducting proper Awaab’s Law investigations requires specialised skills and experience that many housing providers don’t necessarily have in-house. PfH’s frameworks provide access to qualified investigators who understand both the technical and legal requirements.

What makes an investigator qualified for Awaab’s Law

Not everyone who can spot damp and mould problems is qualified to conduct legal investigations that meet Awaab’s Law standards. The difference between basic surveying and compliant investigation is substantial. The appropriate skills and experience will depend on the nature of the hazard and the investigation required.

What competence should you consider?

Technical qualifications

Building surveying or related professional qualifications: RICS, CIOB, or equivalent professional recognition
HHSRS assessment training: Specific qualification in Housing Health and Safety Rating System assessment
Building pathology knowledge: Understanding of how and why building problems develop
Environmental health expertise: Knowledge of health impacts and risk assessment methodologies
Continuing professional development: Current knowledge of best practice and legal requirements

Practical experience

Social housing experience: Understanding of social housing context and constraints
Vulnerability assessment skills: Experience considering resident circumstances in risk evaluation
Legal compliance experience: Track record of producing reports that meet legal standards
Communication skills: Ability to explain technical findings to non-technical audiences
Multi-agency working: Experience working with housing providers, residents, and other professionals

Professional standards

Professional indemnity insurance: Appropriate coverage for investigation and reporting work
Professional body membership: Current membership of relevant professional institutions
Quality assurance systems: Internal processes for maintaining investigation standards
Safeguarding training: Understanding of child protection and vulnerable adult procedures
Equality and diversity awareness: Sensitivity to diverse communities and communication needs

PfH framework investigators for Awaab’s Law compliance

Through our Compliance Solutions Framework, we provide access to qualified investigators who have been pre-assessed for their ability to deliver Awaab’s Law compliant investigations.

Lot 2c: Damp and mould surveying specialists

Our framework includes qualified surveyors and investigators who specialise in damp and mould assessment and can deliver investigations that meet Awaab’s Law requirements within the 10-working-day timeframe.

How to access framework investigators

Simple process for investigation support

1. Initial contact and requirements discussion

Contact PfH to discuss your requirements, including geographic coverage needs, typical case volume, and any specialised requirements.

2. Framework access setup

We help you establish access to Lot 2c (Damp and mould surveying) of the PfH Compliance Solutions procurement framework and identify the most appropriate investigators for your needs and locations either via Direct Award or Mini competition.

3. Investigator selection and engagement

Choose investigators based on location, specialisation, and availability. You can use direct awards for individual cases or establish call-off arrangements for ongoing needs.

4. Service delivery and quality monitoring

Investigators deliver services according to framework standards, with ongoing performance monitoring and feedback collection to ensure continuous improvement.

Ongoing support and performance management

PfH provides ongoing support to ensure you get the services you need for Awaab’s Law compliance.

Do you have the investigation capacity you need?

Effective investigation is the foundation of Awaab’s Law compliance. Without proper investigation capability, you’ll struggle to meet the 10-working-day requirement and risk regulatory action.

Get access to qualified investigators now

Speak to our specialists about accessing framework investigators who can deliver Awaab’s Law compliant investigations within the required timescales. We’ll help you understand your options and establish the relationships you need.