Temporary Accommodation & Decant Managed Services framework

Temporary accommodation provides short-term or longer-term housing for residents who must move out due to major works, safety issues, or emergencies. Housing associations need temporary accommodation during planned maintenance programmes, fire safety works, structural repairs, refurbishments, or emergency situations requiring immediate resident relocation.

PfH’s framework covers everything from emergency placements to extended stays during complex housing projects, ensuring residents have safe, suitable accommodation throughout the transition period.

This framework provides comprehensive temporary accommodation solutions including short-term and long-term rental properties, emergency accommodation for urgent moves, furniture and furnishings, essential household supplies, and full logistical support for resident moves.

The single lot covers search and booking services, property vetting, move coordination, and ongoing support throughout the decant period. Our appointed suppliers deliver end-to-end managed services across the UK, handling every aspect of temporary accommodation provision for social housing providers.

Decant services manage the entire process of temporarily relocating residents during housing works or emergencies. This includes identifying suitable temporary accommodation, coordinating move-out and move-in logistics, providing necessary furniture and household items, ensuring properties meet safety standards, and supporting residents throughout their stay.

PfH’s framework suppliers handle all aspects of decanting, from initial assessment through to residents’ return to their permanent homes, ensuring minimal disruption and maintaining resident welfare.

The framework provides various accommodation types including private rental properties, serviced apartments, family homes, accessible properties for disabled residents, and emergency placements for urgent situations. Suppliers can source short-term stays for weeks or months, longer-term rentals during extensive works, and emergency accommodation available within hours. All accommodation options are vetted for safety, suitability, and compliance with housing standards, ensuring residents receive appropriate temporary homes.

All social housing organisations including housing associations, local authorities, ALMOs, and related public sector bodies can access this framework. Members can begin using the framework immediately through direct awards or mini-competitions. The framework supports organisations of all sizes, from small housing associations managing occasional decants to large providers with regular temporary accommodation requirements during planned maintenance programmes.

Emergency accommodation can be arranged within hours through our appointed suppliers who maintain rapid response capabilities across the UK. For urgent situations such as fire damage, structural issues, or safety emergencies requiring immediate resident evacuation, framework suppliers provide 24/7 emergency response services. This ensures housing associations can relocate affected residents quickly and safely whilst managing their duty of care obligations and avoiding potential homelessness situations.

Framework suppliers provide comprehensive support services including property search and booking, resident move coordination, furniture and household essentials provision, ongoing property management, resident welfare checks, and liaison with housing association staff. Services also cover property inspections, maintenance during occupancy, utility arrangements, and coordination of residents’ return to permanent accommodation. This wraparound approach ensures smooth transitions and maintains resident satisfaction throughout the decant period.

All framework suppliers are required to vet properties against housing standards, safety regulations, and suitability criteria before placement. Properties undergo inspections covering fire safety, electrical safety, gas safety, structural integrity, and accessibility requirements where needed. Suppliers maintain quality assurance processes, regular property monitoring, and rapid response capabilities for any issues arising during occupancy. This ensures temporary accommodation meets the same standards residents expect from their permanent homes.

Yes, PfH has appointed suppliers with UK-wide coverage capability, ensuring temporary accommodation can be sourced in any region where housing associations operate. Suppliers maintain networks of properties and partners across England, Wales, and Northern Ireland, allowing flexible response to decant requirements regardless of location. This national coverage is particularly valuable for housing associations with geographically dispersed stock or those requiring accommodation in specific areas.

Housing associations can access the framework through direct awards for straightforward requirements or mini-competitions for complex needs. Framework reference 2023/S 000-012741 runs until 23 July 2027 with four appointed suppliers available for selection.

Housing associations should download our comprehensive buyer’s guide for detailed guidance on accessing the framework, understanding supplier capabilities, and managing temporary accommodation procurement effectively.

PfH provides end-to-end wraparound service combining specialist housing sector knowledge, experienced procurement support, and our proprietary Quantum technology platform for contract management. Unlike generic temporary accommodation providers, our framework suppliers understand social housing requirements, resident needs, and compliance obligations specific to housing associations.

Our team provides ongoing support from initial requirements identification through to resident return, ensuring smooth procurement and delivery throughout the decant period.

The framework supports both short-term stays of weeks or months and longer-term arrangements lasting up to several years depending on the nature of works or circumstances requiring relocation. Accommodation duration is flexible based on project timescales, with suppliers able to adjust arrangements as programmes develop.

Whether residents need emergency placement for days, decant accommodation during major refurbishments, or extended stays during complex regeneration projects, framework suppliers can accommodate varying timescales and requirements.

The framework incorporates social value considerations as part of the procurement approach, with suppliers evaluated on their ability to deliver community benefits alongside accommodation services. This may include local employment opportunities, support for vulnerable residents, community investment, and sustainable practices.

Framework suppliers are committed to delivering positive social impact through their temporary accommodation services, supporting both individual resident welfare and broader community objectives during decant periods.

Yes, the framework was established under PCR 2015 through an open procedure and remains fully compliant with current UK procurement regulations until its expiry. The framework reference 2023/S 000-012741 provides full audit trail compliance for housing associations.

All framework procedures, supplier appointments, and access routes meet regulatory requirements, ensuring housing associations can use the framework with confidence in their procurement compliance obligations.