Covid-19 Statement

We like to update you about the steps we are taking to support our clients in response the coronavirus outbreak. As a consequence of our support to the emergency services, social care, lone workers and infrastructure, our staff have been authorised to provide essential services throughout this difficult period.

We will therefore remain fully operational – with our top priority being to provide top-class service and vital support. These are anxious times for people from all walks of life and businesses of all sectors, but our key objective will be to ease the commercial stresses and strains caused by coronavirus. As a business we are taking every precaution to protect our staff, be that working remotely or safely on customer’s sites.

Our promise to you

Orbis is always dedicated to supporting our valued clients across the UK. We will continue to provide emergency security, protection and decontamination services as the national response to COVID-19 continues.

Our thorough preparation means:

  • Our rapidly deployable security emergency response teams are on hand to protect property within 4 hours.
  • Our specialist cleaning teams can be mobilised to carry out decontamination cleans within hours.
  • Our rapidly deployable alarms and CCTV towers can be installed to properties and sites with additional options of steel screens, wood boarding and perimeter security solutions.
  • Our extensive branch office network remains operational.
  • Our gold award Contact Centre and Alarm Receiving Centre remain operational
  • Our technology and processes are robust and enable us to provide an uninterrupted service, be that from your local teams or on site.

Meeting future challenges

We know that coronavirus poses different challenges for our clients around operational resilience and capability, but we promise that Orbis will be with you every step of the way.

Orbis is a specialist in vacant property security providing a complete property management service (void and occupied) for commercial and social housing properties. Orbis services aren’t limited to just security they are recognised as the one stop shop for all property needs relating to repair and maintenance. Orbis operates within 5 key service areas, secure, monitor, clean, repair and manage. Orbis have embraced lone worker protection solutions which are monitored through our own BS5979 Cat II and BS8484 accredited Alarm Receiving Centre, giving us further scope to deliver a premium service to include people protection. With a reputation for the more extreme specialist cleaning and infection control services to customers across the private and public sectors, Orbis is consider the go to provider, delivering robust solutions for hospitals and police forces throughout the UK.

In the UK Orbis protects and keeps secure more than 50,000 void properties as well as 10,000 lone workers and cleans 20,000 properties, annually. Orbis solutions ultimately helps to reduce our customer’s property liabilities for insurance purposes, limiting the risks associated with vacant buildings ensuring our customers meet their insurance requirements in the most cost-effective way.

Spread throughout the UK, our base of more than 20 locations means we can provide a 24/7 responsive, fully-resourced, local service with our fleet of more than 180 branded vehicles. Orbis has the depth of resource and employs more than 480 people from the local communities in which we work. We believe in helping local businesses and are passionate about our regional communities. We have local knowledge, focus, understanding and expertise that our existing customers value.

Innovation is the key to Orbis’ success. From the introduction of Sitex screens in the 1980s through to more recent innovations in alarms, digital keys and Aura, Orbis’ online workflow management system, we are always looking to innovate and strive for excellence in service delivery. After successfully supporting customer property needs for 34 years, Orbis have established themselves as a supplier of choice for many leading FM and social housing organisations managing multiple property portfolios who demand robust insurance compliance and quick turnaround on the re-let of a property,

Orbis takes an active role in the social housing and the business community with accreditation from, and membership of, a large number of professional bodies from the British Institute of Facilities Management, British Security Industry Association and British Pest Control Association to the British Safety Council. We are accredited by Contractor Plus, Trustmark, CHAS, and Safe Contractor. Our BS5979 Category 2 Alarm Receiving Centre on the Wirral complies with the BS8484 Code of Practice and is regarded as a valuable asset by our customers in protecting their properties from the threat of trespassers and other costly threats.

Technical capacity and people:

  • A supplier you can trust. All Orbis staff are fully trained and vetted. With PPE and photographic ID.
  • Orbis owns an in-house Alarm Reiving Centre and manages this with alarm wardens, so monitoring services are manned 24/7, giving you peace of mind that your property assets are protected around the clock.
  • The Orbis formalised, flexible approach enables rapid mobilisation, so we are able to be quickly turnaround your property needs.
  • Orbis’ large stock holdings enable quick mobilisation for larger accounts that require volume solutions for multiple properties.
  • Orbis technology supports business operations seamlessly, making us efficient and effective in delivering a quality service, resolving issues quickly 24/7.
  • Orbis’ aura customer portal provides complete transparency and management reporting, so customers are kept up to speed on the work we have completed on their property. Customers are never held up and can plan ahead.

Our comprehensive services include:

  • steel doors and screens
  • polymer screens, alarms and CCTV
  • key management
  • access management
  • 24/7 alarm receiving centre
  • property inspections
  • lone worker protection
  • assisted living services
  • clean and clear (re-let)
  • out-of-hours service and risk management insurance
  • mould removal
  • specialist cleaning
  • infection control
  • garden clearance
  • site surveys
  • pest control
  • site insurance
  • grounds maintenance
  • flood damage
  • snow clearing

Click here for the Orbis group website

Click here for more information on Lone Worker Protection