Supplier Relationships and Performance Management

What is this workshop about?

Supplier relationships are a key element of good contract management. Relationships can evolve and develop over time. In a proactive organisation we can decide the form and style of the relationship and then manage that process. Having established a relationship, we need to be able to measure performance levels to ensure that we are achieving our planned targets.

As a result of attending this workshop, delegates will be able to:

• Assess current relationships against good practice of supplier relationships

• Develop relationship models

• Develop the supplier relationships to meet the contract requirements

• Measure supplier performance

• Understand the principles of supplier account management

Who will benefit from this workshop?

All staff with a responsibility for the day-to-day management of the customer/supplier relationship.

Programme Content

Introduction

• Supplier relationship management

• Why do we need supplier relationships?

• Where are we now with current contracts and supplier relationships

Supplier Relationships

• Good practice models

• Key elements in a working relationships

• Involving the contract management team

Developing Relationships

• Developing a relationship

• Introduction to account management

• Involving stakeholders in the relationship

Measuring Performance

• The basic objective metrics

• Measuring subjective opinions

• Measuring performance over long-term contracts

• Managing supplier performance on a continuum basis

• Feedback on, and management reporting of the performance

Workshop exercises

• Delegates will complete exercises based on supplier relationship assessments

• Developing an outline account plan

• Objective and subjective contract performance measurement processes

Workshop Trainer

John Oliver - Associate Training Consultant: John is a career Supply Chain Professional with over 30 years experience in purchasing, contracts management and supply chain development. In recent years he has been an associate of Supply Chain Projects and has undertaken two key roles:

• Preparation of course material, trainers notes and delegate packs

• Course delivery associate with SME's and corporate organisations

John has a BSc and is a Corporate Member of the Chartered Institute of Purchasing and Supply.

Bryan Jones - Associate Training Consultant: Bryan is a supply chain career professional with experience in manufacturing industry, local government, health service supplies and professional training. He set up Supply Chain Projects in 1996 which undertakes a range of consultancy and training projects in the UK and overseas. Brian has a BA and is a Corporate Member of the Chartered Institute of Purchasing and Supply, and the Institute of Logistics and Transport.

Workshop Dates & Pricing

There are no dates available at present.  However, new dates will be announced in the summer.

All workshops, including lunch and a comprehensive delegate pack, are priced at:

• £195:00 + VAT for PfH Members

• £245:00 + VAT for Non-Members

Booking Information

To reserve your place at any of the workshops, please download the booking form and send by fax to 01457 869361 or by post to:

Alternatively, this workshop can be run in-house. Content and structure can be tailored to the specific requirements of your organisation. Please contact Gordon Hinchcliffe for further information on t: 01457 891974 or e: ghinchcliffe@cel.co.uk.