The Debt Management Agreement has been split into three lots covering:
Lot 1: Track and Trace Services
Lot 2: Debt Collection Services
Lot 3: Debt Training
Five suppliers have been awarded places on the framework as follows:
|Lot 1: Track & Trace
||Lot 2: Debt Collection Services
||Lot 3: Debt Training
|Network Credit Services
||Network Credit Services
BPO Collections Ltd
|BPO Collections Ltd
July 2011 - June 2014
The contract is set to run for the duration of three years with an additional 12-month extension for satisfactory performance.
Summary and Benefits
The Debt Management Services framework is a fully EU compliant Agreement through which current and future Members can procure services for the collection of debt.
The PfH Debt Management Services Agreement is set to provide substantial cost efficiencies of up to 3% on the rate of commission paid for the collection of debt.
Features and benefits of the Debt Management Services Agreement include the following:
Average saving of up to 3% commission rates paid for the collection of debt
Fixed pricing for 12 months from all the suppliers
Volume discounts of up to 25% for Track and Trace Services
Competitive commission rates for the collection of debt
A thoroughly vetted nominated supplier list
Dedicated Account Managers and Customer Services
Agreed SLAs and KPIs in areas such as delivery, communications, contract management, invoice accuracy and timeliness and management information
Fully EU tendered Agreement
As part of this agreement, PfH had the participation of a Product Group of six Members who were involved in both the tender documentation and the evaluation of this contract.
The Product Group Members were:
Your Homes Newcastle - Neil Emery (Debt Recovery Manager)
Gateshead Housing - Jonathan Graham (Former Tenant Manager)
Gentoo - Helen Trotter (Income Manager) and Michael Barnes (Senior Income Officer)
Derwentside Homes - Alan Tubman (Income Services Manager)
North Tyneside Homes - Val Kerridge (Debt Recovery Team Leader)
Guinness Northern Counties - Julie Wrigley (Partnership Procurement Manager
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