Commercial and Domestic Appliances

Summary

The Appliances Agreement provides substantial cost efficiencies of up to 20% and offers significant choice to Members. Due to the nature of the Agreement, the contract was awarded in two lots to five suppliers; two to Commercial Appliances and three to Domestic Appliances.

The two successful commercial appliances suppliers include:

 

The three successful domestic appliances suppliers include:

Following Member feedback during the tender process, this Agreement now includes a greater choice of energy efficient and sustainable products, such as the AAA standard. Furthermore, the Agreement includes electronic equipment and smaller appliances including digital televisions, kettles, toasters and hoovers.

Contract period

October 2010 - October 2013

The agreement is set to run for the duration of three years, with an additional 12 months extension for satisfactory performance.

Features and benefits

Services tailored to Members needs

  • Competitive pricing

  • Installation and removal options

  • Operatives CRB checked

  • For Domestic Appliances tenant offerings are included in the contract

  • For Commercial Appliances there are lease, rental and purchase options

  • Ongoing maintenance and support available

  • National coverage

  • Option to trade with suppliers on PfH Marketplace

  • Options for extended warrantees

On-going contract management

The agreement offers ongoing contract management with extensive supplier performance monitoring in the following areas:

  • Guarantee to deliver all goods/services within the lead-times specified to Member locations nationwide

  • Respond to all operational enquiries within four working hours

  • Invoice accuracy

  • Invoice timeliness

  • Provide management information reports detailing the KPI's for contract usage, invoicing and pricing and product mix

Data management agreement

  • Guarantee to provide to Members with a copy of all invoices within seven days from delivery of order

  • Guarantee to clearly state on all Members invoices: ‘Invoices are for Members' records only and payment shall be collected via Central Billing'

  • Guarantee to resolve all Members invoice queries within 7 days from query being made

Agreed SLAs and KPIs in areas such as:

  • Delivery

  • Communications

  • Contract Management

  • Invoice Accuracy & Timeliness

  • Management Information

Agreed PfH prices and delivery in area's such as:

  • All suppliers adhere to no minimum order charge

  • All suppliers adhere to providing 60 days notice on any price changes

  • Dedicated contact numbers & e-mails

  • Dedicated Account Managers & Customer Services

PfH Members can find out more about this agreement by logging in below.

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