TNT post: How managed postal services can help reinvigorate public sector departments by marrying specialist expertise to local requirements.
9th August, 2011
Since the postal market was deregulated in 2004, TNT Post has delivered savings of more than £150m for the public and private sector. In TNT's experience even a medium-sized council can make six figure savings on its postal business over the course of a year. However the ability to deliver savings is not the only reason for switching supplier. TNT's focus is to deliver a high level of service. With Definite Day Delivery they can ensure that bills and information bulletins arrive on time.
TNT customers tend to a have specialist job role dealing with their postal services and their job is to keep putting pressure on price. Clearly, TNT have to keep hitting these targets, but the role of an outside specialist is changing: they need to be more proactive. TNT's task is to keep coming back with new ideas to improve the business. They have specialist Public Sector account managers, working in one of their five UK centres. The priority for TNT is to clean up the mail product, to make sure an organisation is using standards fonts, addresses and address positioning. TNT will go back to the user, often the first time they’ve ever been asked about their postal service, to see how an organisation works. This kind of streamlining, of benchmarking, can provide immediate returns. In Scotland, where TNT are working with Public Sector organisations, from Councils to NHS Trusts, Tourist Boards to Student bodies, they have had some tremendous impact. TNT's biggest Public Sector client is saving £45,000 a month.
When Congleton Borough Council wanted to distribute 10,000 new bus applications to local residents, they turned to TNT Post and its Premier Sort Flex service to provide, collection, sortation, transport and delivery. The ease of switching from their previous postal service provider was a key factor in the council’s principle benefits officer, Martin Simpson’s decision in employing TNT Post. Simpson commented: 'The initial set up was simple and we were closely assisted by our account manager in completing the relevant paper work. Our account was up and running with a minimum of fuss and everything about the postal service has been excellent’. Simpson continued ‘The flexibility and reliability of collection has enabled me to improve the productivity of the department and remove the need to frank letter which obviously takes time. Our delivery driver even calls to let us know if he is stuck in traffic- the attention to detail and customer-first approach has really impressed me’.
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