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Launch of Debt Management Tender for July 2011

23rd March, 2011

Following Member Feedback, PfH has initiated a contract tender for a new Debt Management Services Agreement which will go live on 1 July 2011. The Debt Management Services Agreement has been designed to help Asset Managers/Debt Recovery Managers within organisations to recover outstanding debts which will encompass, but is not restricted to, debt streams such as Former Tenant Arrears, Council Tax Arrears and Rechargeable Debts.


The Agreement has been allocated into three lots which will cover the following:

  • Lot 1 – Track and Trace Service

Track and trace services will be used by PfH Members to assist them in tracking down missing tenants and/or alternative clients with outstanding debts owed to the Member organisation.

  • Lot 2 – Debt Collection Services

Debt collection services will be used by PfH Members to assist in the collection of outstanding debts owed to them by their tenant and/or client.

  • Lot 3 – Debt Training Services

Debt training services will be used by PfH Members to educate and develop their internal staff on various debt collection and management areas.


The Contract Notice was posted in the public domain on 4 March 2011 and PfH is running an accelerated, restricted procedure process.


Suppliers have already been invited to tender, and to date, there has been considerable interest shown.


A Product Group has been established for the Debt Management Services Agreement and the five Members have been involved and provided valuable feedback as to the content of the tender. They will also assist in the supplier selection process.


This Agreement is of enormous benefit to any organisation which is subjected to non-payment of bills and will enable Finance Personnel to recover outstanding debts effectively and expediently.


If you would like to register your interest in the Debt Management Services Agreement, have further questions or want more in-depth information, please contact Donna Richardson, Category Manager at  drichardson@procurementforhousing.co.uk.