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Greenfields Community Housing, based in the Braintree District in Essex, wants to ensure the safety of all its staff

Like many landlords, the nature of Greenfields Community Housing’s responsibilities requires lone working for some of its frontline staff; and it has found that PfH’s lone worker protection framework offers reassurance, support and help towards keeping them safe.

The nature of lone working exposes staff to greater risks, so the housing association decided it wanted to enhance the protection it could offer by upgrading its existing lone worker device solution. After a carrying out a comprehensive trial and testing programme, Greenfields entered into a direct call-off contract with Alertcom – the first ranked supplier on PfH’s lone worker protection framework.

Since then a new service has been rolled out using state-of-the-art technology based around the Alertcom Online management portal. It ensures Greenfield has real-time usage information, escalation management and device-sharing facilities at the click of a button. The BS8484 compliant service guarantees the highest level of emergency response for £5.95 per device, per month, with no hidden costs.

Staff are equipped with discrete and reliable devices, backed up by a secure online management portal, which ensures a smooth implementation and easy to manage solution. 

Becky Tyrell, Human Resources Co-ordinator at Greenfields, says the reliability and connectivity of the devices was fundamental in the decision to award the contract to Alertcom:

“The whole implementation process with Alertcom has been simple and straightforward. We were very impressed with the devices during our trial and feel confident that this product will support our lone workers in a variety of locations.”

Elaine Wood, Customer Service Manager at Alertcom, adds: “Alertcom is proud to have been appointed by Greenfields to help towards protecting their staff. We are delighted to be working closely with PfH and a growing number of their Members.

“We have received some fantastic feedback and some interesting ideas on how we can enhance protection services further. Developments are ongoing to bring these ideas to reality.”

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