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Telecare, Telehealth & Associated Products and Services

Supporting independent living

If you have tenants that require assistance or support to successfully live independently, this PfH framework gives Members access to the sectors most comprehensive selection of telecare, telehealth and associated products and services through the leading suppliers in the marketplace. 

This is a complex offering with multiple service levels and products to ensure you are able to give appropriate support be it personal in-home safety equipment or full property integrated security, health and wellbeing monitoring.

By expanding access to specialist services, providing real-time health advice, and remotely monitoring both care environments and health status, telehealth and telecare programmes have the potential to reduce visits by patients to care providers (and vice versa), facilitate more localised care, provide more timely diagnosis and intervention, and even reduce costs. An increasing number of studies are beginning to identify both the benefits and the challenges associated with telehealth and telecare. 

Also in the framework are full support, fitting and maintenance services for all products.

For ease, we have split the lot list into two; lots 1 to 5 cover all aspects of assistive technology and lots 6 to 8 are a ‘whole property’ offering of health and safety, security and location monitoring solutions.

 

Assistive technology

1.   Telecare Products & Telecare Services 

2.   Telehealth Products & Telecare Services

3.   Telecoaching Products & Services    

4.   Managed Services

5.   Monitoring Services

 

Associated products & services

6.   Fire Alarm Equipment & Emergency Lighting 

7.   Door Entry Systems, Installations & Maintenance

8.   CCTV Systems & Camera Images (Not awarded in Scotland)

 

Lot descriptions

1.   Telecare Products & Telecare Services 

These products are positioned for people who require external support (e.g. housing services, social care, and/or health services) to keep living independently or those who support and care for them.

Users include those with physical or learning disabilities, mental health problems, the frail and older people, children, young adults or people who may have dementia or epileptic seizures.

Telecare is a combination of alarms and sensors linked to a communications device to enable remote monitoring. They may include personal alarms, automatic fall detection, bed or chair occupancy sensors and detectors for gas, flooding and temperature.

 

2.   Telehealth Products & Telecare Services

Telehealth (also referred to as telemedicine) covers the remote monitoring of physiological data e.g. temperature and blood pressure that can be used by health professionals for diagnosis or disease management.

Examples of telehealth devices include blood pressure monitors, pulse oximeters, spirometers, weighing scales and blood glucometers, all products used in the management of long-term illnesses such as diabetes or heart conditions.

Telehealth also covers the use of this information and communication technology for remote consultation between health professionals or between a health professional and a patient e.g. providing health advice by telephone, video conferencing to discuss a diagnosis or capturing and sending images for diagnosis.

 

3.   Telecoaching Products & Services    

Telecoaching is a telephone based service designed to help those who are living either with a long-term condition or have been recently diagnosed and may need assistance in understanding and coping.

The support given by the trained medical personnel runs alongside any care from the clinician and is aimed at promoting a healthy lifestyle, empowering patients and helping them to manage their condition. The benefits are wide ranging and include improving the quality of life of users and reducing the number of non-clinical interventions required in between appointments.  

 

4.   Managed Services

This lot covers all of the design, installation, modification and support of the products from lots 1, 2 and 3. These services include account management and customer liaison, end-to-end service management, risk and predictive modelling and quality assurance.

 

5.   Monitoring Services

Services within this lot play a vital role aiding independent living for those using alarm based services, but also sensor management for gas leaks and other environmental issues.

 

The service also offers management of call-outs, monitoring of door entry and exit, wandering (particularly useful for people with cognitive impairment), intruder alarms and lifts as well as lone worker and warden call monitoring.

 

6.   Fire Alarm Equipment & Emergency Lighting 

Providers under this contract offer a complete end-to-end service of supply, maintenance, adjustment and installation of all relevant equipment.

This includes fire alarm and smoke detector systems, sprinklers, dry risers, hose reels and extinguishers as well as lighting and peripheral supplies.

 

7.   Door Entry Systems, Installations & Maintenance

Includes the supply, installation and maintenance of equipment. Also covers any relevant design elements and project management for the installation and completion.

As well as doors the lot covers automated gates and barriers, image recording and archiving, alarm monitoring as well as all software and management tools.

 

8.   CCTV Systems & Camera Images (Not awarded in Scotland)

Includes the supply, installation and maintenance of equipment. Also covers any relevant design elements and project management for the installation and completion.

This is a complete system solution and includes traditional and IP based cameras, monitoring services as well as project management for installation and support for maintenance.

 

Suppliers

England Wales & NI – 8 lots, 6 suppliers awarded across all lots

 

Full details of the lots and all products and services covered are available from your PfH account manager or the category team. They can also explain the process for calling off services from the framework.

This is a potentially complex area and all of our suppliers are able to offer a consultative approach to ensure you receive the correct level and type of service to best address your requirements. 

 

Contract

4 year framework agreement – awarded 1st June 2015 - 1st June 2019

Covers England, Wales, Northern Ireland and Scotland (Lot 8 not awarded in Scotland)

 

Contact

For more information about this framework you can call PfH on 01925 282 398.

 

Download associated documents




PfH Members: You can access all documents instantly by entering your work-based email address.

Non-Members: Your details will be verified and you will receive documents within 2 working days. Please note that you will need to become a Member before utilising PfH services.

 
 
 
 
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