Terms and conditions

• Bookings will only be considered as confirmed if PfH are in receipt of a course booking form sent by mail or fax.

• Delegates will receive a confirmation of booking within 7 working days of receipt of a booking form.

• Delegates will receive joining instructions for workshops at least 2 weeks prior to the date of the workshop.

• If delegates do not receive this confirmation or joining instruction within the expected time limits, please contact PfH Workshops on 01457 891910 and advise.

• Under normal circumstances, invoices will be sent shortly after the booking confirmation.

• All invoices should be paid, where possible, two weeks prior to the date of the course. Where invoices have not been paid within that time, we reserve the right to reallocate the place to another delegate.

• For cancellation of a booking, confirmed in writing, at any time up to 28 days before the scheduled workshop date, the full fee will be refunded.

• No refund will be given for any cancellations after 28 days before the workshop.

• The place reserved on that workshop may be transferred to another named individual at no additional cost provided this change is notified in writing by the last working day before the scheduled workshop date.

• Fees are not transferable to other workshops.

• PfH reserve the right to cancel any scheduled workshop up to 14 days prior to the date of the workshop. Any fees already charge will be refunded immediately.

• PfH reserve the right to charge interest on customers' overdue accounts at 1% per week or part thereof.

• If an invoice remains unpaid after 60 days, PfH will pursue payment of the outstanding amount through the County Court.